Help Desk Migration App Freshdesk – effortless omnichannel service

So we are talking about…Help Desk Migration App Freshdesk…you can utilize freshdesk for client service so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na start which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted via phone e-mail social networks chat or kinds and listed below that you can include your customer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good trend and below that you have your customer complete satisfaction and you can see the portion of favorable reactions or negative actions even neutral responses and the total reactions that you have actually received on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic sort of info tab which enables you to view your email marketing your legal requirements

Get Help Desk Migration App Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Help Desk Migration App Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a certain team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have actually made what turning points that you have reached and just how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can also set what kind of question it is so what type of concern it is you can likewise designate a specific representative to this query so you can simply add a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have replied to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of action you need to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting started with us orders and refunds details gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is often asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is different however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested services and you can see various short articles that are a pre-written answer to a client concern and you can simply place that pre-written details into your reaction and send it without having to

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retype the exact same type of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another terrific function that freshdesk actually offers is producing groups so if you click on groups in the admin section you can develop various groups for various functions so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually designated myself in this group which person might define their function and make them the leader of this sort of billing ticket besides that you can also appoint different in the group section you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you men in the next video Help Desk Migration App Freshdesk