Hide Ticket Fields App Freshdesk – effortless omnichannel service

So we are talking about…Hide Ticket Fields App Freshdesk…you can use freshdesk for customer service so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na start which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can confirm your email and below that you can see you can add your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social networks chat or types and listed below that you can add your customer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your customer satisfaction and you can see the portion of unfavorable responses or positive responses even neutral reactions and the total reactions that you have received on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your service tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Hide Ticket Fields App Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the information of a certain employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what sort of development you have actually made what turning points that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of query it is so what type of question it is you can likewise assign a specific representative to this query so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually responded to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have general starting with us refunds and orders details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is different however i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned types so you’re going to click recommended solutions and you can see different posts that are a pre-written answer to a customer concern and you can simply place that pre-written details into your reaction and send it without needing to

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retype the exact same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another great feature that freshdesk actually provides is producing groups so if you click on groups in the admin section you can produce different groups for various purposes so if a ticket and a problem is related to billing you can assign a group member so over here i’ve appointed myself in this group and that person might define their function and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group area you can likewise appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you guys in the next video Hide Ticket Fields App Freshdesk