Hide Ticket Form Widget Freshdesk – effortless omnichannel service

So we are talking about…Hide Ticket Form Widget Freshdesk…you can use freshdesk for customer service so let’s get going first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you sign up you’re gon na begin which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted through phone e-mail social media chat or forms and listed below that you can add your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and listed below that you have your consumer complete satisfaction and you can see the portion of unfavorable actions or favorable reactions even neutral reactions and the overall reactions that you have actually received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a basic kind of info tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is type of various you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Hide Ticket Form Widget Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can see the progress or the details of a particular team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what sort of progress you have made what turning points that you have actually reached and how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its concern and you can also set what sort of inquiry it is so what kind of concern it is you can also designate a particular representative to this query so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have responded to this customer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of action you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting going with us refunds and orders details presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will delivery take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the concern is different however i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned types so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a consumer question and you can simply place that pre-written details into your response and send it without needing to

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retype the same sort of responses again and again so this is a really easy formula for your representatives to follow so they can easily respond to e-mails so another terrific feature that freshdesk actually supplies is producing groups so if you click on groups in the admin area you can produce various groups for various purposes so if a ticket and a concern is related to billing you can appoint a group member so over here i have actually designated myself in this group which person could specify their function and make them the leader of this type of billing ticket besides that you can likewise assign various in the group section you can likewise appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a specific scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you guys in the next video Hide Ticket Form Widget Freshdesk