Hiding Freshdesk Chat Departments – effortless omnichannel service

So we are talking about…Hiding Freshdesk Chat Departments…you can use freshdesk for client service so let’s get going first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na get started which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your email and listed below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called via phone e-mail social networks chat or kinds and below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good pattern and below that you have your customer satisfaction and you can see the portion of favorable actions or negative actions even neutral actions and the overall actions that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Hiding Freshdesk Chat Departments

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can view the progress or the details of a specific team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what kind of development you have made what turning points that you have reached and how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what kind of question it is you can likewise appoint a specific representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have replied to this client you can also delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of response you require to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds details gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is various but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click on suggested services and you can see different posts that are a pre-written answer to a client question and you can just place that pre-written details into your response and send it without having to

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retype the very same sort of responses again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another excellent feature that freshdesk actually provides is producing groups so if you click on groups in the admin area you can create different groups for various purposes so if a ticket and a problem is connected to billing you can designate a group member so over here i’ve appointed myself in this group which individual could define their role and make them the leader of this kind of billing ticket other than that you can likewise assign different in the group area you can also assign different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a specific circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you men in the next video Hiding Freshdesk Chat Departments