Hiding Portions Of Freshdesk Help Center Using Tags – effortless omnichannel service

So we are talking about…Hiding Portions Of Freshdesk Help Center Using Tags…you can use freshdesk for customer service so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na begin and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called through phone email social media chat or types and listed below that you can add your client support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a good pattern and below that you have your consumer satisfaction and you can see the percentage of negative reactions or positive actions even neutral responses and the total responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your option tab is a general kind of info tab which enables you to view your e-mail marketing your legal requirements

Get Hiding Portions Of Freshdesk Help Center Using Tags support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the options tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Hiding Portions Of Freshdesk Help Center Using Tags

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the information of a specific staff member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have actually reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what type of question it is you can likewise designate a specific agent to this question so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have responded to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have general beginning with us refunds and orders info gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is various however i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a consumer question and you can just place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to emails so another great function that freshdesk really provides is developing groups so if you click on groups in the admin section you can create various groups for different functions so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve designated myself in this group and that individual could define their function and make them the leader of this type of billing ticket besides that you can likewise appoint different in the group area you can also designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you people in the next video Hiding Portions Of Freshdesk Help Center Using Tags