Historical Freshdesk Tickets Data – effortless omnichannel service

So we are talking about…Historical Freshdesk Tickets Data…you can use freshdesk for customer service so let’s begin first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na start which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your email and below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or types and listed below that you can add your client support e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to show you a nice pattern and listed below that you have your customer satisfaction and you can see the portion of unfavorable responses or positive reactions even neutral reactions and the total actions that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a general sort of details tab which enables you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the standard general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Historical Freshdesk Tickets Data

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can also set what type of inquiry it is so what type of concern it is you can also appoint a particular agent to this query so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually responded to this consumer you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of action you require to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general starting with us orders and refunds information presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a concern that is typically asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is different however i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned kinds so you’re going to click recommended options and you can see different posts that are a pre-written answer to a client concern and you can simply place that pre-written info into your response and send it without needing to

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retype the same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another terrific feature that freshdesk truly offers is creating groups so if you click groups in the admin area you can create different groups for different purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually assigned myself in this group and that person might define their role and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group area you can also designate different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you guys in the next video Historical Freshdesk Tickets Data