Home Depot Customer Care Freshdesk Login – effortless omnichannel service

So we are talking about…Home Depot Customer Care Freshdesk Login…you can utilize freshdesk for customer care so let’s get going first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na get started which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and listed below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be called via phone e-mail social networks chat or forms and listed below that you can add your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and listed below that you have your client complete satisfaction and you can see the percentage of favorable responses or unfavorable responses even neutral reactions and the total actions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a basic sort of details tab which enables you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Home Depot Customer Care Freshdesk Login

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can view the progress or the information of a specific staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what sort of question it is so what kind of concern it is you can likewise appoint a specific representative to this question so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have replied to this customer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of action you need to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general beginning with us orders and refunds details presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket clearly the question is various however i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned types so you’re going to click on recommended services and you can see various posts that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your response and send it without needing to

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retype the exact same sort of responses again and again so this is a really simple formula for your representatives to follow so they can easily respond to emails so another excellent feature that freshdesk truly supplies is developing groups so if you click on groups in the admin area you can develop various groups for various purposes so if a ticket and an issue is associated with billing you can designate a group member so over here i’ve designated myself in this group and that individual might define their function and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group area you can also assign various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you guys in the next video Home Depot Customer Care Freshdesk Login