Honor Society Freshdesk – effortless omnichannel service

So we are talking about…Honor Society Freshdesk…you can use freshdesk for customer support so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na begin which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and listed below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social media chat or kinds and below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your client satisfaction and you can see the percentage of unfavorable actions or favorable reactions even neutral reactions and the overall reactions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a general sort of information tab which allows you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the solutions tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Honor Society Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what type of progress you have made what milestones that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what sort of query it is so what kind of question it is you can likewise appoint a specific representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you require to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general starting with us orders and refunds information gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click recommended services and you can see different posts that are a pre-written answer to a client concern and you can simply insert that pre-written information into your response and send it without having to

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retype the exact same type of responses again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another fantastic feature that freshdesk really supplies is creating groups so if you click on groups in the admin section you can create different groups for different purposes so if a ticket and a problem is associated with billing you can appoint a group member so over here i’ve appointed myself in this group which individual could define their function and make them the leader of this kind of billing ticket aside from that you can also assign different in the group section you can likewise designate various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you people in the next video Honor Society Freshdesk