Host Name Mapping Freshdesk – effortless omnichannel service

So we are talking about…Host Name Mapping Freshdesk…you can utilize freshdesk for customer service so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na begin which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or kinds and listed below that you can include your client support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and below that you have your customer complete satisfaction and you can see the portion of negative reactions or positive responses even neutral reactions and the total reactions that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your solution tab is a general sort of info tab which permits you to view your email marketing your legal requirements

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your service associated statements so if there is something that is sort of miscellaneous you will discover it in your services tab and below the solutions tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Host Name Mapping Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can view the development or the details of a particular team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of development you have made what milestones that you have reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of question it is you can also designate a specific agent to this question so you can simply include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you need to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic beginning with us orders and refunds information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket obviously the concern is different however i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a client concern and you can just insert that pre-written information into your response and send it without needing to

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retype the very same kind of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily react to e-mails so another excellent function that freshdesk truly offers is developing groups so if you click on groups in the admin section you can create various groups for different purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve appointed myself in this group which individual could define their function and make them the leader of this kind of billing ticket other than that you can likewise designate various in the group area you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll capture you men in the next video Host Name Mapping Freshdesk