How To Access My Freshdesk Help Center – effortless omnichannel service

So we are talking about…How To Access My Freshdesk Help Center…you can use freshdesk for customer support so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na start and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone email social networks chat or forms and below that you can add your consumer assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of negative reactions or positive actions even neutral reactions and the overall reactions that you have received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your options tab so your service tab is a basic sort of details tab which permits you to see your email marketing your legal requirements

Get How To Access My Freshdesk Help Center support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can How To Access My Freshdesk Help Center

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can see the development or the information of a particular employee or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have actually made what turning points that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can change its status you can set its priority and you can likewise set what type of question it is so what type of concern it is you can also designate a particular representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this consumer you can also delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you require to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic starting with us refunds and orders information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click suggested solutions and you can see different short articles that are a pre-written answer to a client question and you can just insert that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another great feature that freshdesk actually provides is developing groups so if you click groups in the admin area you can produce various groups for various purposes so if a problem and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that person could specify their role and make them the leader of this kind of billing ticket other than that you can likewise assign different in the group area you can likewise appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you guys in the next video How To Access My Freshdesk Help Center