Https Auth0.Com Authenticate Freshdesk Shopify – effortless omnichannel service

So we are talking about…Https Auth0.Com Authenticate Freshdesk Shopify…you can utilize freshdesk for customer support so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na start and that will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your email and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone email social networks chat or forms and listed below that you can add your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and below that you have your consumer fulfillment and you can see the portion of positive actions or negative reactions even neutral reactions and the overall actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your service tab is a basic sort of info tab which enables you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume trends so you can Https Auth0.Com Authenticate Freshdesk Shopify

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your various channels of interaction you can also view your workflow and what type of development you have made what turning points that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what type of question it is so what type of concern it is you can likewise designate a specific agent to this query so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this client you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of response you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting going with us refunds and orders details gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will delivery take that’s a question that is typically asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket clearly the question is different but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a customer question and you can just place that pre-written information into your reaction and send it without having to

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retype the same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk actually provides is developing groups so if you click groups in the admin area you can create various groups for different purposes so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that person might define their role and make them the leader of this kind of billing ticket besides that you can also designate different in the group section you can likewise appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you men in the next video Https Auth0.Com Authenticate Freshdesk Shopify