Https Bittrexglobal Freshdesk Com – effortless omnichannel service

So we are talking about…Https Bittrexglobal Freshdesk Com…you can use freshdesk for customer service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na start which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called through phone e-mail social media chat or kinds and below that you can include your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good trend and below that you have your client fulfillment and you can see the percentage of negative responses or favorable reactions even neutral responses and the overall responses that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic kind of details tab which enables you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Https Bittrexglobal Freshdesk Com

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the progress or the details of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have actually made what milestones that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can also set what sort of query it is so what type of concern it is you can likewise designate a specific agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually responded to this customer you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds details gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will delivery take that’s a question that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is various however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a client question and you can simply place that pre-written info into your response and send it without having to

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retype the same type of answers again and again so this is an extremely simple formula for your agents to follow so they can easily react to e-mails so another fantastic feature that freshdesk actually provides is creating groups so if you click groups in the admin section you can create various groups for various functions so if a concern and a ticket is associated with billing you can appoint a group member so over here i’ve designated myself in this group and that person might specify their role and make them the leader of this type of billing ticket besides that you can likewise assign various in the group area you can likewise assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you people in the next video Https Bittrexglobal Freshdesk Com