Https Docs.Transifex.Com Integrations Freshdesk Sending-content-to-transifex – effortless omnichannel service

So we are talking about…Https Docs.Transifex.Com Integrations Freshdesk Sending-content-to-transifex…you can use freshdesk for customer care so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone email social media chat or types and listed below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your consumer fulfillment and you can see the percentage of unfavorable responses or favorable responses even neutral responses and the overall actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your service tab is a basic sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will find it in your options tab and below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Https Docs.Transifex.Com Integrations Freshdesk Sending-content-to-transifex

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can see the progress or the details of a certain staff member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have made what milestones that you have actually reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can likewise set what kind of query it is so what kind of question it is you can also designate a specific representative to this inquiry so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have replied to this customer you can also delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of response you need to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually general getting started with us refunds and orders info gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is different but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click suggested options and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written info into your action and send it without having to

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retype the very same sort of answers again and again so this is an extremely simple formula for your representatives to follow so they can quickly react to emails so another excellent feature that freshdesk truly offers is producing groups so if you click on groups in the admin area you can create various groups for different purposes so if a ticket and a concern is related to billing you can designate a group member so over here i’ve assigned myself in this group and that person could define their function and make them the leader of this sort of billing ticket aside from that you can also designate different in the group section you can also designate different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a specific circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you men in the next video Https Docs.Transifex.Com Integrations Freshdesk Sending-content-to-transifex