Https Dragonsoul Freshdesk Com Hc En Us – effortless omnichannel service

So we are talking about…Https Dragonsoul Freshdesk Com Hc En Us…you can use freshdesk for customer care so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you sign up you’re gon na get going which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted through phone email social networks chat or types and listed below that you can add your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and listed below that you have your customer complete satisfaction and you can see the portion of unfavorable actions or positive reactions even neutral reactions and the overall actions that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can view those whichever way that you have actually called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a basic type of info tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Https Dragonsoul Freshdesk Com Hc En Us

see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can view the development or the information of a certain team member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have actually made what turning points that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of query it is so what type of question it is you can also assign a particular agent to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this consumer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you need to offer to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic starting with us orders and refunds information presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is often asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the concern is various but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click recommended options and you can see various posts that are a pre-written answer to a customer question and you can just insert that pre-written details into your reaction and send it without needing to

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retype the very same kind of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another great feature that freshdesk truly provides is producing groups so if you click groups in the admin section you can create various groups for different functions so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually appointed myself in this group which person might specify their role and make them the leader of this type of billing ticket besides that you can likewise designate different in the group area you can likewise designate different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you people in the next video Https Dragonsoul Freshdesk Com Hc En Us