Https Engagesupporthelp Freshdesk Com Hc En Us – effortless omnichannel service

So we are talking about…Https Engagesupporthelp Freshdesk Com Hc En Us…you can utilize freshdesk for customer care so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you sign up you’re gon na begin and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be called by means of phone email social media chat or kinds and below that you can add your consumer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your consumer fulfillment and you can see the portion of negative reactions or favorable actions even neutral actions and the total actions that you have received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your options tab so your option tab is a basic type of info tab which allows you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will find it in your services tab and below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Https Engagesupporthelp Freshdesk Com Hc En Us

see on the right side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the development or the information of a certain team member or a group member and below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have made what turning points that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what kind of query it is so what kind of question it is you can also assign a particular agent to this query so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic starting with us refunds and orders information gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will delivery take that’s a concern that is typically asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is various however i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your action and send it without needing to

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retype the same sort of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can develop different groups for different functions so if a concern and a ticket is connected to billing you can assign a group member so over here i’ve designated myself in this group and that individual could define their role and make them the leader of this type of billing ticket aside from that you can also designate different in the group area you can likewise designate different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a certain situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you men in the next video Https Engagesupporthelp Freshdesk Com Hc En Us