Https Github.Com Freshdesk Docker-logs-tail Pull 1 Issuecomment-341764705 – effortless omnichannel service

So we are talking about…Https Github.Com Freshdesk Docker-logs-tail Pull 1 Issuecomment-341764705…you can use freshdesk for customer support so let’s start first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na begin and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and listed below that you can see you can include your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with via phone email social media chat or kinds and below that you can add your consumer assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a nice trend and below that you have your client fulfillment and you can see the portion of negative actions or favorable responses even neutral responses and the total reactions that you have received on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can view those whichever manner in which you have called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your solution tab is a general type of details tab which enables you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your services tab and below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume trends so you can Https Github.Com Freshdesk Docker-logs-tail Pull 1 Issuecomment-341764705

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the details of a specific employee or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what sort of development you have actually made what turning points that you have actually reached and how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can change its status you can set its priority and you can likewise set what kind of inquiry it is so what type of question it is you can also assign a specific agent to this question so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this customer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of action you need to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general getting going with us orders and refunds details gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is different but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written information into your response and send it without having to

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retype the same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly respond to emails so another great function that freshdesk actually offers is developing groups so if you click on groups in the admin area you can create various groups for various purposes so if a ticket and a concern is related to billing you can appoint a group member so over here i’ve designated myself in this group and that person could specify their function and make them the leader of this kind of billing ticket besides that you can likewise appoint various in the group section you can also designate various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a particular scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you guys in the next video Https Github.Com Freshdesk Docker-logs-tail Pull 1 Issuecomment-341764705