Https Jiraplugin Freshdesk Com Integrations Jira – effortless omnichannel service

So we are talking about…Https Jiraplugin Freshdesk Com Integrations Jira…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na get going and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can verify your email and below that you can see you can add your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone email social media chat or forms and below that you can add your client support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your customer complete satisfaction and you can see the portion of negative responses or positive responses even neutral actions and the total reactions that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a basic kind of info tab which enables you to see your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will find it in your services tab and below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume patterns so you can Https Jiraplugin Freshdesk Com Integrations Jira

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have made what milestones that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what type of question it is you can likewise assign a particular representative to this question so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send that and now i have replied to this consumer you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you require to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting going with us refunds and orders info gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a question that is often asked you can just release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the question is various however i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a consumer concern and you can just place that pre-written information into your reaction and send it without needing to

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retype the exact same sort of answers again and again so this is a really easy formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk truly supplies is developing groups so if you click on groups in the admin section you can produce different groups for different purposes so if a ticket and an issue is related to billing you can designate a group member so over here i’ve assigned myself in this group and that person could specify their function and make them the leader of this sort of billing ticket other than that you can also assign different in the group section you can also designate different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you guys in the next video Https Jiraplugin Freshdesk Com Integrations Jira