Https Join.Collectivehealth.Com Freshdesk – effortless omnichannel service

So we are talking about…Https Join.Collectivehealth.Com Freshdesk…you can use freshdesk for customer care so let’s begin first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na start which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be called by means of phone email social media chat or forms and listed below that you can add your client support email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a good trend and listed below that you have your customer complete satisfaction and you can see the portion of negative responses or favorable responses even neutral actions and the overall reactions that you have actually gotten on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have called people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your services tab so your solution tab is a basic type of details tab which permits you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is kind of miscellaneous you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Https Join.Collectivehealth.Com Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the development or the information of a certain employee or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what kind of development you have actually made what turning points that you have reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what type of concern it is you can likewise assign a particular representative to this query so you can just add a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have responded to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of response you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic getting started with us refunds and orders info presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is various but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned forms so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written info into your response and send it without needing to

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retype the same type of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to emails so another excellent function that freshdesk actually provides is producing groups so if you click groups in the admin section you can produce various groups for various purposes so if a problem and a ticket is associated with billing you can assign a group member so over here i have actually designated myself in this group which individual could define their role and make them the leader of this kind of billing ticket besides that you can also designate various in the group area you can also designate different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you men in the next video Https Join.Collectivehealth.Com Freshdesk