Https Sites.Google.Com Lyft.Com Retail Tools Freshdesk – effortless omnichannel service

So we are talking about…Https Sites.Google.Com Lyft.Com Retail Tools Freshdesk…you can use freshdesk for customer service so let’s start first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na start and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your email and listed below that you can see you can include your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called by means of phone e-mail social media chat or kinds and below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a good pattern and listed below that you have your customer satisfaction and you can see the portion of positive actions or negative reactions even neutral actions and the overall reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your solution tab is a basic sort of details tab which permits you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the services tab you have your reports and analytics reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Https Sites.Google.Com Lyft.Com Retail Tools Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can see the development or the details of a certain team member or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of development you have made what milestones that you have reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what kind of query it is so what type of question it is you can likewise assign a particular representative to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this consumer you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of response you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have general beginning with us orders and refunds details gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a question that is often asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is various however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned types so you’re going to click recommended solutions and you can see different posts that are a pre-written answer to a consumer concern and you can simply place that pre-written details into your response and send it without having to

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retype the exact same kind of answers again and again so this is a very simple formula for your representatives to follow so they can easily respond to emails so another fantastic function that freshdesk actually provides is producing groups so if you click groups in the admin area you can produce various groups for different functions so if a ticket and an issue is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that person could define their role and make them the leader of this type of billing ticket aside from that you can likewise assign various in the group section you can also assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you men in the next video Https Sites.Google.Com Lyft.Com Retail Tools Freshdesk