Https Tonydashsupport Freshdesk Com Hc En Us – effortless omnichannel service

So we are talking about…Https Tonydashsupport Freshdesk Com Hc En Us…you can use freshdesk for customer care so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get started and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called through phone e-mail social media chat or kinds and listed below that you can include your consumer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your consumer complete satisfaction and you can see the percentage of unfavorable reactions or favorable actions even neutral responses and the overall reactions that you have received on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually contacted individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your service tab is a basic sort of info tab which allows you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will find it in your services tab and below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Https Tonydashsupport Freshdesk Com Hc En Us

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the details of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of development you have made what turning points that you have reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what sort of query it is so what type of concern it is you can likewise assign a particular representative to this inquiry so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of response you require to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic starting with us orders and refunds info gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended services and you can see various posts that are a pre-written answer to a client question and you can just place that pre-written details into your response and send it without having to

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retype the exact same sort of responses again and again so this is a very easy formula for your agents to follow so they can easily react to e-mails so another fantastic function that freshdesk actually supplies is developing groups so if you click groups in the admin area you can develop different groups for different functions so if a ticket and a problem is related to billing you can designate a group member so over here i’ve appointed myself in this group which individual could specify their function and make them the leader of this sort of billing ticket other than that you can also appoint different in the group area you can also assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll catch you people in the next video Https Tonydashsupport Freshdesk Com Hc En Us