Hubble Contacts Freshdesk Email – effortless omnichannel service

So we are talking about…Hubble Contacts Freshdesk Email…you can use freshdesk for customer service so let’s get going first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na get started which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can add your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be contacted via phone email social networks chat or types and listed below that you can include your customer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice trend and below that you have your customer complete satisfaction and you can see the percentage of unfavorable actions or positive responses even neutral responses and the total responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your solution tab is a general kind of information tab which permits you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume trends so you can Hubble Contacts Freshdesk Email

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can see the progress or the information of a certain staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what kind of progress you have actually made what turning points that you have actually reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its concern and you can likewise set what type of inquiry it is so what type of concern it is you can likewise appoint a particular representative to this query so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually replied to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders information presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a concern that is typically asked you can just release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is different but i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned forms so you’re going to click recommended options and you can see various articles that are a pre-written answer to a consumer concern and you can just insert that pre-written information into your action and send it without needing to

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retype the same type of answers again and again so this is a really simple formula for your representatives to follow so they can easily react to e-mails so another great function that freshdesk truly offers is producing groups so if you click groups in the admin area you can produce various groups for different purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i’ve appointed myself in this group and that individual might specify their role and make them the leader of this type of billing ticket aside from that you can also appoint various in the group area you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and handy and i’ll capture you men in the next video Hubble Contacts Freshdesk Email