Hubspot Ticketing Vs Freshdesk – effortless omnichannel service

So we are talking about…Hubspot Ticketing Vs Freshdesk…you can use freshdesk for customer care so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na get started which will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your email and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone e-mail social networks chat or forms and below that you can include your customer support email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your client fulfillment and you can see the portion of positive reactions or negative reactions even neutral responses and the total actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a general sort of details tab which enables you to view your e-mail marketing your legal requirements

Get Hubspot Ticketing Vs Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your services tab and listed below the services tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume trends so you can Hubspot Ticketing Vs Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can view the development or the details of a particular employee or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of development you have made what turning points that you have actually reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of query it is so what kind of concern it is you can likewise appoint a specific representative to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general starting with us refunds and orders details gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will delivery take that’s a concern that is typically asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different however i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your reaction and send it without needing to

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retype the very same sort of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk truly supplies is producing groups so if you click on groups in the admin area you can develop different groups for various purposes so if a problem and a ticket is connected to billing you can designate a group member so over here i’ve appointed myself in this group which individual might specify their function and make them the leader of this kind of billing ticket other than that you can likewise assign various in the group area you can also appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a particular situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you men in the next video Hubspot Ticketing Vs Freshdesk