Humanity Freshdesk – effortless omnichannel service

So we are talking about…Humanity Freshdesk…you can utilize freshdesk for customer service so let’s start first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na get started and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social networks chat or kinds and listed below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good trend and below that you have your consumer fulfillment and you can see the percentage of favorable reactions or negative responses even neutral reactions and the overall actions that you have actually received on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a general kind of information tab which allows you to view your e-mail marketing your legal requirements

Get Humanity Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the services tab you have your reports and analytics reports are the standard general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Humanity Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the development or the details of a certain staff member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what kind of development you have actually made what turning points that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can likewise set what kind of query it is so what kind of concern it is you can also designate a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send that and now i have actually responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds details presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a question that is typically asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is different however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click recommended options and you can see various posts that are a pre-written answer to a customer question and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very easy formula for your representatives to follow so they can easily react to emails so another great feature that freshdesk really supplies is developing groups so if you click groups in the admin area you can develop different groups for different purposes so if a ticket and a problem is related to billing you can designate a group member so over here i’ve designated myself in this group which individual could define their function and make them the leader of this type of billing ticket other than that you can likewise assign different in the group section you can also appoint different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a specific situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you people in the next video Humanity Freshdesk