Hyperspace Freshdesk – effortless omnichannel service

So we are talking about…Hyperspace Freshdesk…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get going and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your email and listed below that you can see you can add your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone email social media chat or kinds and below that you can include your client assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a good trend and listed below that you have your client fulfillment and you can see the percentage of positive actions or unfavorable reactions even neutral reactions and the total actions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a general type of information tab which allows you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume trends so you can Hyperspace Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the progress or the details of a certain staff member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have made what turning points that you have reached and how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can also set what type of inquiry it is so what type of question it is you can likewise appoint a specific agent to this query so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general starting with us orders and refunds information gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is different but i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned types so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a customer concern and you can just insert that pre-written details into your response and send it without needing to

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retype the same sort of answers again and again so this is a very easy formula for your representatives to follow so they can quickly react to e-mails so another fantastic feature that freshdesk truly supplies is developing groups so if you click groups in the admin area you can produce various groups for various functions so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group which individual might specify their role and make them the leader of this sort of billing ticket aside from that you can also appoint various in the group area you can also assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a specific circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you people in the next video Hyperspace Freshdesk