I Can’t Log On To My Freshdesk Chat App – effortless omnichannel service

So we are talking about…I Can’t Log On To My Freshdesk Chat App…you can utilize freshdesk for client service so let’s get going first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na begin and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your email and below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called by means of phone email social media chat or forms and listed below that you can add your customer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your customer satisfaction and you can see the percentage of negative actions or favorable actions even neutral responses and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your options tab so your service tab is a general sort of info tab which permits you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can I Can’t Log On To My Freshdesk Chat App

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can see the development or the information of a specific team member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of question it is so what type of question it is you can likewise appoint a specific representative to this question so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send that and now i have responded to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of reaction you require to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds info presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket obviously the concern is different but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a consumer question and you can just place that pre-written information into your reaction and send it without having to

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retype the same sort of answers again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another excellent function that freshdesk actually provides is creating groups so if you click groups in the admin section you can develop various groups for various purposes so if a ticket and a problem is connected to billing you can appoint a group member so over here i have actually designated myself in this group which individual might define their role and make them the leader of this kind of billing ticket other than that you can likewise designate different in the group area you can likewise designate different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a particular situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you guys in the next video I Can’t Log On To My Freshdesk Chat App