If Equals Curlybars Freshdesk – effortless omnichannel service

So we are talking about…If Equals Curlybars Freshdesk…you can use freshdesk for customer service so let’s begin to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na get started and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your email and listed below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted via phone e-mail social media chat or kinds and below that you can include your consumer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your client complete satisfaction and you can see the percentage of favorable reactions or unfavorable actions even neutral actions and the total responses that you have actually received on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can view those whichever way that you have called individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your options tab so your service tab is a general sort of information tab which enables you to view your e-mail marketing your legal requirements

Get If Equals Curlybars Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can If Equals Curlybars Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the development or the information of a particular team member or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of progress you have made what milestones that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what type of question it is so what type of concern it is you can likewise designate a specific agent to this inquiry so you can simply add a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general starting with us orders and refunds details presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a concern that is often asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the concern is various but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned forms so you’re going to click suggested solutions and you can see different posts that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your action and send it without having to

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retype the same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can easily respond to e-mails so another terrific feature that freshdesk actually offers is developing groups so if you click on groups in the admin section you can develop different groups for various functions so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that person could specify their role and make them the leader of this type of billing ticket other than that you can also appoint different in the group area you can also assign different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a specific situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you men in the next video If Equals Curlybars Freshdesk