Illustrator Freshdesk – effortless omnichannel service

So we are talking about…Illustrator Freshdesk…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na start and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can add your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or forms and below that you can include your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good trend and below that you have your consumer fulfillment and you can see the portion of favorable responses or negative responses even neutral actions and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your services tab so your option tab is a basic sort of details tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is kind of miscellaneous you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Illustrator Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the information of a specific employee or a group member and listed below that you can see your different channels of interaction you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of question it is you can likewise designate a particular agent to this inquiry so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you require to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic getting going with us orders and refunds information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is different but i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a consumer question and you can just place that pre-written information into your action and send it without having to

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retype the exact same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk truly supplies is creating groups so if you click groups in the admin section you can produce various groups for different purposes so if a ticket and a problem is associated with billing you can designate a group member so over here i’ve assigned myself in this group and that individual might define their role and make them the leader of this sort of billing ticket aside from that you can likewise designate various in the group area you can also appoint various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Illustrator Freshdesk