Implan Support Freshdesk – effortless omnichannel service

So we are talking about…Implan Support Freshdesk…you can use freshdesk for customer service so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get going which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your email and below that you can see you can include your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted via phone e-mail social networks chat or types and below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice pattern and below that you have your customer fulfillment and you can see the portion of negative reactions or favorable actions even neutral reactions and the overall actions that you have actually received on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your solution tab is a general sort of info tab which permits you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the solutions tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Implan Support Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the progress or the information of a certain team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what sort of development you have actually made what milestones that you have reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of inquiry it is so what type of concern it is you can also appoint a particular agent to this query so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have replied to this client you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic getting started with us refunds and orders details gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will delivery take that’s a concern that is typically asked you can just release this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket obviously the concern is different however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a client concern and you can simply insert that pre-written information into your reaction and send it without having to

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retype the exact same kind of answers again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another terrific function that freshdesk actually supplies is developing groups so if you click groups in the admin area you can create various groups for different purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve appointed myself in this group which person might define their role and make them the leader of this sort of billing ticket aside from that you can likewise designate various in the group section you can also designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you guys in the next video Implan Support Freshdesk