Import Emails To Freshdesk – effortless omnichannel service

So we are talking about…Import Emails To Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na start which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social media chat or types and listed below that you can add your consumer support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice trend and below that you have your consumer complete satisfaction and you can see the percentage of favorable responses or negative actions even neutral actions and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your option tab is a general type of info tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Import Emails To Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the progress or the details of a particular employee or a group member and below that you can see your various channels of communication you can likewise see your workflow and what kind of progress you have made what milestones that you have actually reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its concern and you can also set what sort of question it is so what type of concern it is you can also designate a particular representative to this question so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have replied to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you require to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general beginning with us refunds and orders information gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is often asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is different however i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your action and send it without having to

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retype the exact same type of answers again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another great feature that freshdesk actually supplies is developing groups so if you click on groups in the admin area you can develop different groups for different functions so if a ticket and an issue is associated with billing you can designate a group member so over here i’ve designated myself in this group which individual could specify their role and make them the leader of this sort of billing ticket besides that you can also assign different in the group section you can also appoint different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you people in the next video Import Emails To Freshdesk