Import Intercom Ticket History Freshdesk – effortless omnichannel service

So we are talking about…Import Intercom Ticket History Freshdesk…you can utilize freshdesk for customer support so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be called via phone email social media chat or kinds and below that you can include your consumer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good pattern and below that you have your customer satisfaction and you can see the portion of negative actions or favorable responses even neutral reactions and the total actions that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can see those whichever manner in which you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your options tab so your option tab is a basic kind of information tab which allows you to view your email marketing your legal requirements

Get Import Intercom Ticket History Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your services tab and below the options tab you have your analytics and reports reports are the standard general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume trends so you can Import Intercom Ticket History Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can see the progress or the information of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have actually made what milestones that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what sort of inquiry it is so what type of concern it is you can likewise assign a particular representative to this question so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually responded to this consumer you can also delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic getting started with us orders and refunds details presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket clearly the question is various but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned types so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a very easy formula for your representatives to follow so they can quickly respond to emails so another excellent feature that freshdesk truly offers is creating groups so if you click on groups in the admin area you can produce various groups for various functions so if a problem and a ticket is associated with billing you can designate a group member so over here i’ve designated myself in this group and that individual could define their function and make them the leader of this kind of billing ticket other than that you can also appoint different in the group area you can also appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you people in the next video Import Intercom Ticket History Freshdesk