Indeed Employer Freshdesk – effortless omnichannel service

So we are talking about…Indeed Employer Freshdesk…you can utilize freshdesk for customer care so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na get started and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your email and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called via phone email social networks chat or types and listed below that you can include your client support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your customer fulfillment and you can see the percentage of favorable responses or negative reactions even neutral actions and the total actions that you have actually gotten on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your options tab so your solution tab is a basic type of details tab which allows you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will find it in your services tab and below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Indeed Employer Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can view the progress or the information of a certain employee or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what kind of question it is you can likewise assign a particular agent to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send out that and now i have replied to this client you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of action you need to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is various but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested options and you can see different short articles that are a pre-written answer to a consumer concern and you can simply place that pre-written info into your response and send it without needing to

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retype the same type of answers again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk truly supplies is producing groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that individual might specify their function and make them the leader of this type of billing ticket aside from that you can also assign different in the group section you can also assign various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a specific situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you people in the next video Indeed Employer Freshdesk