Insert Image In Freshdesk Return Email – effortless omnichannel service

So we are talking about…Insert Image In Freshdesk Return Email…you can utilize freshdesk for customer support so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na start and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a great pattern and listed below that you have your consumer fulfillment and you can see the percentage of unfavorable reactions or positive actions even neutral responses and the total reactions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a general type of info tab which allows you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is kind of miscellaneous you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Insert Image In Freshdesk Return Email

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the details of a certain team member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its priority and you can also set what sort of question it is so what kind of concern it is you can also appoint a particular agent to this query so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this customer you can also delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of action you need to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic beginning with us refunds and orders information presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will shipment take that’s a question that is typically asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is various but i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer question and you can simply place that pre-written information into your response and send it without having to

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retype the very same kind of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another fantastic function that freshdesk actually supplies is developing groups so if you click groups in the admin area you can develop different groups for different functions so if an issue and a ticket is associated with billing you can appoint a group member so over here i’ve designated myself in this group and that individual might define their role and make them the leader of this sort of billing ticket besides that you can also appoint different in the group section you can likewise assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you guys in the next video Insert Image In Freshdesk Return Email