Instagram App Freshdesk – effortless omnichannel service

So we are talking about…Instagram App Freshdesk…you can use freshdesk for customer support so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na get going and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can confirm your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and below that you can include your client support email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a good trend and listed below that you have your consumer satisfaction and you can see the portion of negative actions or positive responses even neutral actions and the overall responses that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have called individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your services tab so your solution tab is a basic kind of details tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Instagram App Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity assistance operation and your general account settings over here you can see the development or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what type of progress you have made what turning points that you have actually reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what type of concern it is you can likewise appoint a particular agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have replied to this consumer you can also delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you need to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general starting with us refunds and orders information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the question is various but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click suggested solutions and you can see various posts that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your action and send it without needing to

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retype the same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily react to e-mails so another great feature that freshdesk actually offers is creating groups so if you click on groups in the admin area you can produce various groups for various functions so if a concern and a ticket is associated with billing you can assign a group member so over here i’ve appointed myself in this group and that individual could define their role and make them the leader of this kind of billing ticket besides that you can likewise designate various in the group area you can likewise assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you men in the next video Instagram App Freshdesk