Instagram Direct Message Freshdesk – effortless omnichannel service

So we are talking about…Instagram Direct Message Freshdesk…you can use freshdesk for customer service so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get going and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your e-mail and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called via phone email social networks chat or forms and listed below that you can add your customer assistance email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

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unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to show you a nice trend and below that you have your customer fulfillment and you can see the percentage of positive reactions or unfavorable responses even neutral actions and the overall actions that you have actually received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your service tab is a general sort of information tab which enables you to see your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will find it in your solutions tab and listed below the services tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Instagram Direct Message Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can view the progress or the details of a certain staff member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what sort of development you have made what milestones that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what kind of concern it is you can likewise assign a particular representative to this question so you can simply include a note essentially respond

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tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually responded to this customer you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of action you require to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting started with us refunds and orders information gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a question that is often asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the question is different but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned forms so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a client concern and you can simply insert that pre-written information into your reaction and send it without needing to

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retype the very same sort of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another terrific function that freshdesk truly provides is developing groups so if you click on groups in the admin section you can develop various groups for various purposes so if an issue and a ticket is related to billing you can designate a group member so over here i’ve assigned myself in this group which person might define their role and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group area you can likewise appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a specific scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll capture you guys in the next video Instagram Direct Message Freshdesk

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