Instagram Marketplace Freshdesk – effortless omnichannel service

So we are talking about…Instagram Marketplace Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you sign up you’re gon na begin and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your email and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called via phone email social media chat or forms and listed below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice trend and listed below that you have your consumer fulfillment and you can see the percentage of positive responses or negative responses even neutral reactions and the total actions that you have actually received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your option tab is a basic sort of info tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is sort of various you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Instagram Marketplace Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the details of a particular team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of development you have actually made what turning points that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of query it is so what kind of question it is you can likewise appoint a particular agent to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually responded to this client you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general getting started with us orders and refunds information gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click suggested options and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written details into your response and send it without needing to

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retype the same kind of responses again and again so this is a really easy formula for your agents to follow so they can easily react to e-mails so another fantastic function that freshdesk really supplies is producing groups so if you click groups in the admin area you can create various groups for various purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i’ve appointed myself in this group which person might define their role and make them the leader of this type of billing ticket besides that you can also assign various in the group section you can also designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you guys in the next video Instagram Marketplace Freshdesk