Install Freshdesk On Cpanel – effortless omnichannel service

So we are talking about…Install Freshdesk On Cpanel…you can utilize freshdesk for customer care so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na get started which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone email social networks chat or types and listed below that you can include your client support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and listed below that you have your consumer fulfillment and you can see the percentage of favorable responses or unfavorable responses even neutral actions and the total responses that you have actually gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your service tab is a general sort of details tab which permits you to see your email marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Install Freshdesk On Cpanel

see on the right side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of progress you have made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can also set what type of inquiry it is so what kind of concern it is you can likewise designate a specific agent to this query so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this customer you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of response you need to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a concern that is often asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket obviously the question is various however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended options and you can see different articles that are a pre-written answer to a customer concern and you can simply place that pre-written information into your reaction and send it without having to

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retype the very same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to emails so another terrific function that freshdesk really offers is developing groups so if you click groups in the admin section you can develop different groups for various functions so if a problem and a ticket is associated with billing you can assign a group member so over here i’ve appointed myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group section you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you men in the next video Install Freshdesk On Cpanel