Install Freshdesk Shopify – effortless omnichannel service

So we are talking about…Install Freshdesk Shopify…you can utilize freshdesk for customer service so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na get going and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your email and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called through phone e-mail social media chat or forms and below that you can add your consumer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your consumer satisfaction and you can see the percentage of positive reactions or unfavorable reactions even neutral responses and the overall responses that you have actually gotten on the right side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your option tab is a general kind of details tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will find it in your options tab and below the options tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Install Freshdesk Shopify

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can view the progress or the details of a specific staff member or a group member and below that you can see your various channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what type of question it is you can likewise assign a specific representative to this inquiry so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you need to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have general starting with us orders and refunds information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the question is different however i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned types so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written details into your response and send it without having to

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retype the very same type of answers again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk actually supplies is developing groups so if you click groups in the admin section you can create various groups for different functions so if a problem and a ticket is associated with billing you can appoint a group member so over here i’ve appointed myself in this group which individual could specify their function and make them the leader of this sort of billing ticket other than that you can likewise assign various in the group area you can also appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you guys in the next video Install Freshdesk Shopify