Install Freshdesk Zat – effortless omnichannel service

So we are talking about…Install Freshdesk Zat…you can utilize freshdesk for customer service so let’s start first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na get going and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your e-mail and below that you can see you can add your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called via phone email social media chat or forms and below that you can include your client support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and below that you have your customer fulfillment and you can see the portion of favorable actions or negative actions even neutral reactions and the overall actions that you have gotten on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a basic sort of information tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will discover it in your solutions tab and below the solutions tab you have your reports and analytics reports are the basic general overview of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Install Freshdesk Zat

see on the best side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can see the development or the information of a specific employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what sort of progress you have actually made what milestones that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can also set what type of inquiry it is so what kind of concern it is you can also assign a specific representative to this query so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this customer you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of action you need to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic beginning with us orders and refunds info presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is different but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned kinds so you’re going to click suggested options and you can see different articles that are a pre-written answer to a customer question and you can simply place that pre-written details into your reaction and send it without needing to

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retype the exact same type of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another terrific feature that freshdesk really provides is developing groups so if you click groups in the admin area you can create different groups for different functions so if an issue and a ticket is associated with billing you can designate a group member so over here i’ve appointed myself in this group which person could define their role and make them the leader of this kind of billing ticket aside from that you can likewise assign different in the group section you can likewise designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you people in the next video Install Freshdesk Zat