Integra√SS√£O Asana Freshdesk – effortless omnichannel service

So we are talking about…Integra√SS√£O Asana Freshdesk…you can utilize freshdesk for customer care so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na get going and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted via phone email social networks chat or forms and listed below that you can include your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and below that you have your client complete satisfaction and you can see the percentage of favorable actions or unfavorable actions even neutral actions and the total responses that you have received on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a general sort of details tab which enables you to view your email marketing your legal requirements

Get Integra√SS√£O Asana Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Integra√SS√£O Asana Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can see the development or the information of a certain employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what type of progress you have made what turning points that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what type of concern it is you can also designate a particular representative to this question so you can simply add a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this customer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general getting started with us refunds and orders details presents and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket certainly the question is different however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click on recommended services and you can see various posts that are a pre-written answer to a customer concern and you can just place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very simple formula for your representatives to follow so they can quickly respond to emails so another fantastic function that freshdesk actually supplies is producing groups so if you click on groups in the admin area you can create various groups for different purposes so if a ticket and an issue is related to billing you can assign a group member so over here i have actually appointed myself in this group which person could specify their role and make them the leader of this kind of billing ticket besides that you can also assign different in the group area you can likewise designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you men in the next video Integra√SS√£O Asana Freshdesk