Integrate Chat Wth Freshdesk – effortless omnichannel service

So we are talking about…Integrate Chat Wth Freshdesk…you can use freshdesk for customer care so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get going which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone email social networks chat or kinds and below that you can include your client assistance email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good trend and listed below that you have your client complete satisfaction and you can see the portion of negative reactions or positive reactions even neutral actions and the total actions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have actually called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your options tab so your solution tab is a general type of info tab which permits you to see your e-mail marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the basic general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume patterns so you can Integrate Chat Wth Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can see the progress or the information of a specific employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what sort of development you have actually made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can also set what type of question it is so what kind of concern it is you can also designate a specific agent to this query so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send that and now i have replied to this customer you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of response you require to offer to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds info presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a question that is typically asked you can just release this draft and then return to ticketing i’m just gon na as a sample simply select this ticket clearly the question is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned types so you’re going to click suggested solutions and you can see various posts that are a pre-written answer to a customer concern and you can simply insert that pre-written info into your action and send it without needing to

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retype the same type of responses again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another great function that freshdesk really supplies is creating groups so if you click on groups in the admin area you can develop various groups for different purposes so if a ticket and an issue is related to billing you can appoint a group member so over here i’ve designated myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll catch you men in the next video Integrate Chat Wth Freshdesk