Integrate Freshdesk Chat Android – effortless omnichannel service

So we are talking about…Integrate Freshdesk Chat Android…you can utilize freshdesk for customer service so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na start and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your email and below that you can see you can add your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone email social media chat or forms and listed below that you can add your client assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice pattern and listed below that you have your customer fulfillment and you can see the percentage of unfavorable responses or favorable actions even neutral reactions and the total responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have called people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a basic sort of info tab which allows you to see your email marketing your legal requirements

Get Integrate Freshdesk Chat Android support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your options tab and listed below the solutions tab you have your analytics and reports reports are the standard general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume patterns so you can Integrate Freshdesk Chat Android

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can see the development or the information of a particular employee or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of progress you have actually made what turning points that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can also set what type of question it is so what kind of question it is you can also assign a particular agent to this query so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you need to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned types so you’re going to click on suggested solutions and you can see different short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a very easy formula for your representatives to follow so they can easily react to e-mails so another fantastic feature that freshdesk truly provides is producing groups so if you click on groups in the admin section you can create various groups for different functions so if a problem and a ticket is connected to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual might specify their role and make them the leader of this type of billing ticket besides that you can also designate different in the group section you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you men in the next video Integrate Freshdesk Chat Android