Integrate Freshdesk Help Center Into Android App – effortless omnichannel service

So we are talking about…Integrate Freshdesk Help Center Into Android App…you can use freshdesk for customer care so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na get started which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your email and listed below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone email social media chat or forms and below that you can include your consumer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your customer satisfaction and you can see the percentage of negative actions or favorable reactions even neutral reactions and the overall actions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a good little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a basic kind of info tab which allows you to see your email marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Integrate Freshdesk Help Center Into Android App

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the details of a certain team member or a group member and below that you can see your various channels of interaction you can also view your workflow and what kind of development you have made what milestones that you have reached and just how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of question it is so what type of concern it is you can also assign a particular agent to this inquiry so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually replied to this client you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you need to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic starting with us orders and refunds details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click suggested solutions and you can see different posts that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your action and send it without needing to

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retype the same type of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another fantastic function that freshdesk really offers is developing groups so if you click groups in the admin area you can produce various groups for different functions so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could define their function and make them the leader of this type of billing ticket other than that you can likewise assign different in the group section you can likewise assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you people in the next video Integrate Freshdesk Help Center Into Android App