Integrate Freshdesk In Ios – effortless omnichannel service

So we are talking about…Integrate Freshdesk In Ios…you can use freshdesk for customer support so let’s get going first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na start which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be contacted via phone e-mail social media chat or kinds and listed below that you can include your customer assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a good trend and listed below that you have your client complete satisfaction and you can see the portion of positive reactions or negative actions even neutral reactions and the overall actions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever manner in which you have actually called people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a basic kind of details tab which allows you to view your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Integrate Freshdesk In Ios

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can likewise designate a specific agent to this question so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually responded to this client you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you need to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general getting going with us orders and refunds details presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a concern that is often asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested services and you can see various short articles that are a pre-written answer to a client question and you can simply place that pre-written info into your action and send it without having to

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retype the exact same sort of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk truly offers is producing groups so if you click groups in the admin section you can produce various groups for different functions so if an issue and a ticket is related to billing you can appoint a group member so over here i’ve appointed myself in this group and that individual might specify their function and make them the leader of this type of billing ticket aside from that you can also assign different in the group area you can also designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a specific circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you guys in the next video Integrate Freshdesk In Ios