Integrate Readthedocs Into Freshdesk – effortless omnichannel service

So we are talking about…Integrate Readthedocs Into Freshdesk…you can utilize freshdesk for customer care so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na start and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted through phone e-mail social media chat or kinds and listed below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a good trend and below that you have your client fulfillment and you can see the percentage of unfavorable reactions or positive reactions even neutral actions and the total responses that you have received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have called people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your solution tab is a general kind of details tab which allows you to see your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of miscellaneous you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Integrate Readthedocs Into Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can see the development or the details of a specific employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what type of development you have made what turning points that you have reached and just how much performance each agent has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can also set what type of query it is so what type of concern it is you can likewise assign a specific representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually replied to this customer you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general beginning with us refunds and orders details presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is different however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a client question and you can just insert that pre-written information into your response and send it without having to

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retype the exact same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another fantastic function that freshdesk actually provides is producing groups so if you click on groups in the admin area you can develop different groups for various purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i’ve assigned myself in this group and that person could specify their function and make them the leader of this type of billing ticket besides that you can likewise assign different in the group section you can also appoint various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you guys in the next video Integrate Readthedocs Into Freshdesk