Integratecloud Freshdesk – effortless omnichannel service

So we are talking about…Integratecloud Freshdesk…you can use freshdesk for customer care so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get started which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your email and listed below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be called by means of phone e-mail social networks chat or types and listed below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and listed below that you have your client complete satisfaction and you can see the portion of unfavorable actions or positive responses even neutral actions and the total actions that you have received on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a basic sort of info tab which allows you to view your email marketing your legal requirements

Get Integratecloud Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Integratecloud Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what sort of development you have actually made what milestones that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of inquiry it is so what kind of question it is you can likewise designate a particular agent to this question so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually responded to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general beginning with us refunds and orders information presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is often asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket clearly the question is different however i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned types so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your action and send it without having to

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retype the very same kind of answers again and again so this is a really simple formula for your agents to follow so they can easily respond to emails so another fantastic function that freshdesk truly supplies is creating groups so if you click groups in the admin section you can create different groups for different functions so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could define their function and make them the leader of this type of billing ticket besides that you can also appoint various in the group section you can likewise designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll catch you men in the next video Integratecloud Freshdesk