Integratecloud Jira Freshdesk – effortless omnichannel service

So we are talking about…Integratecloud Jira Freshdesk…you can utilize freshdesk for customer care so let’s get started first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na get started and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can confirm your e-mail and below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone email social media chat or forms and listed below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and listed below that you have your consumer fulfillment and you can see the percentage of positive actions or unfavorable actions even neutral actions and the overall reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a general sort of details tab which permits you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your services tab and below the options tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Integratecloud Jira Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the information of a specific staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what sort of development you have made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can also set what sort of inquiry it is so what type of concern it is you can also designate a specific representative to this query so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have replied to this customer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general getting going with us refunds and orders details gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is different however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click suggested services and you can see different articles that are a pre-written answer to a consumer question and you can just place that pre-written details into your action and send it without having to

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retype the same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily react to e-mails so another terrific function that freshdesk really provides is producing groups so if you click on groups in the admin section you can create different groups for different purposes so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually appointed myself in this group which person could define their role and make them the leader of this type of billing ticket other than that you can likewise assign different in the group section you can likewise assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you people in the next video Integratecloud Jira Freshdesk