Intercom Forward To Freshdesk Doesn’t Work – effortless omnichannel service

So we are talking about…Intercom Forward To Freshdesk Doesn’t Work…you can utilize freshdesk for client service so let’s get started first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na get going which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be called by means of phone email social networks chat or types and below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your customer fulfillment and you can see the percentage of unfavorable reactions or favorable actions even neutral responses and the overall reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your option tab is a general sort of information tab which permits you to view your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your services tab and below the options tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Intercom Forward To Freshdesk Doesn’t Work

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of development you have actually made what milestones that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what type of concern it is you can also designate a particular representative to this query so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general getting started with us orders and refunds info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will shipment take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket clearly the question is different however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your response and send it without having to

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retype the same type of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another fantastic function that freshdesk really supplies is creating groups so if you click groups in the admin area you can create various groups for different functions so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve appointed myself in this group which person could specify their function and make them the leader of this type of billing ticket other than that you can likewise appoint different in the group area you can likewise assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a certain scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you guys in the next video Intercom Forward To Freshdesk Doesn’t Work