Intergrate Whatsapp With Freshdesk – effortless omnichannel service

So we are talking about…Intergrate Whatsapp With Freshdesk…you can use freshdesk for customer care so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na start and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and listed below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be called via phone e-mail social media chat or kinds and listed below that you can add your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your consumer fulfillment and you can see the portion of favorable reactions or negative responses even neutral responses and the overall responses that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have called individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your services tab so your service tab is a basic sort of information tab which enables you to see your email marketing your legal requirements

Get Intergrate Whatsapp With Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the services tab you have your reports and analytics reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume trends so you can Intergrate Whatsapp With Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance assistance operation and your general account settings over here you can view the progress or the details of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what type of development you have actually made what milestones that you have reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what type of concern it is you can also appoint a particular agent to this question so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have responded to this client you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you need to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will shipment take that’s a question that is typically asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the concern is different but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested services and you can see different articles that are a pre-written answer to a client concern and you can just place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk actually supplies is developing groups so if you click on groups in the admin area you can develop various groups for different purposes so if an issue and a ticket is related to billing you can designate a group member so over here i’ve appointed myself in this group which person might define their role and make them the leader of this sort of billing ticket besides that you can also assign various in the group section you can also designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you guys in the next video Intergrate Whatsapp With Freshdesk