Interview Questions For Customer Support Managers Freshdesk – effortless omnichannel service

So we are talking about…Interview Questions For Customer Support Managers Freshdesk…you can utilize freshdesk for client service so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get started and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called by means of phone email social media chat or types and listed below that you can include your client assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good trend and listed below that you have your client complete satisfaction and you can see the portion of unfavorable responses or favorable actions even neutral actions and the total actions that you have gotten on the best side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a general kind of details tab which enables you to see your email marketing your legal requirements

Get Interview Questions For Customer Support Managers Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Interview Questions For Customer Support Managers Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can see the progress or the details of a particular employee or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of progress you have made what turning points that you have actually reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can also set what type of question it is so what type of question it is you can likewise designate a particular representative to this question so you can simply include a note basically reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually replied to this customer you can also delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you require to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting started with us orders and refunds info gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will shipment take that’s a question that is typically asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is different but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned types so you’re going to click on recommended options and you can see various articles that are a pre-written answer to a customer concern and you can simply insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk really provides is developing groups so if you click on groups in the admin section you can develop various groups for various purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve appointed myself in this group and that individual might define their role and make them the leader of this sort of billing ticket besides that you can likewise assign different in the group area you can also appoint various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a specific scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you men in the next video Interview Questions For Customer Support Managers Freshdesk