Inwego Freshdesk – effortless omnichannel service

So we are talking about…Inwego Freshdesk…you can utilize freshdesk for customer service so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na start which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone email social media chat or forms and below that you can add your consumer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and below that you have your customer satisfaction and you can see the portion of unfavorable actions or favorable responses even neutral reactions and the overall reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your options tab so your service tab is a general type of info tab which allows you to see your email marketing your legal requirements

Get Inwego Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your services tab and below the services tab you have your analytics and reports reports are the basic general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Inwego Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the details of a particular team member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what kind of progress you have actually made what turning points that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its concern and you can also set what kind of inquiry it is so what kind of concern it is you can also appoint a particular representative to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have replied to this consumer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you require to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general starting with us orders and refunds info presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested services and you can see various articles that are a pre-written answer to a customer question and you can simply insert that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a really simple formula for your representatives to follow so they can quickly respond to emails so another excellent feature that freshdesk actually provides is producing groups so if you click groups in the admin section you can create different groups for different purposes so if a ticket and a problem is associated with billing you can appoint a group member so over here i’ve appointed myself in this group which person might specify their function and make them the leader of this sort of billing ticket aside from that you can likewise assign different in the group area you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you people in the next video Inwego Freshdesk